Refund & Cancellation Policy

This policy applies to payments made to Evndz (for example, vendor subscription plans and the optional verification service).

1. Customers

Evndz does not charge customers for browsing vendors, sending enquiries or using the wishlist. Any booking or payment you make to a vendor is a direct arrangement between you and the vendor, and refunds for those payments are governed by the vendor's own terms. We are not responsible for such payments.

2. Vendor Subscription Plans

• You may cancel your subscription at any time; your plan remains active until the end of the paid period.
• Subscription fees are non-refundable once the plan is activated, except where stated below.
• If you were charged twice or incorrectly, we will refund the extra amount.

3. Verification Service

• Verification fees cover the document review process.
• If your verification request has not yet been reviewed, you may ask for cancellation and a refund.
• Once a review has been completed (verified or rejected), the fee is non-refundable. A rejected application can be resubmitted with corrected documents.

4. Failed or Duplicate Payments

If money was deducted but the service was not activated, contact us with your payment reference. Eligible amounts are refunded to the original payment method.

5. How to Request a Refund

Email admin@evndz.com with your username, payment date, amount and reason. We aim to respond within 3 working days.

6. Refund Timeline

Approved refunds are processed within 7–10 working days to the original payment method. Your bank may take additional time to show the credit.